Data We Collect and Why We Use It
We collect the information you provide when creating your account — your name, contact details, date of birth and payment references. When you deposit or withdraw via bKash, Nagad or Rocket, we record the transaction reference and wallet identifier linked to your account. This lets us
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match payments to the right account and resolve any discrepancy quickly. We also collect device and session data — browser type, IP address and login timestamps — to detect unauthorised access attempts and keep your account safe. Cookies and similar tools help us remember your preferences
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and maintain your session without asking you to log in repeatedly. We do not sell your personal data to third parties. We share data only where required to process your payment through the relevant mobile wallet rail or where we are legally compelled to do so.
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Data retention periods apply — we hold active account data for as long as your account remains open and for a further period as required for financial record-keeping under applicable rules. You can request a copy of your stored data or ask us to correct inaccurate
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records at any time. Availability of this service depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.